The SaaS version of Jitbit is ideal for startups, and enterprises who are upgrading from an email helpdesk. Integrations with JIRA, Slack, Dropbox, to mention a fewīest For: The on-premise version of Jitbit is ideal for organizations with their own IT management team.Support for all email protocols like IMAP, native MS Exchange Protocols, POP3, SMTP, etc.
Popular brands that use Jitbit services include ESPN, HP, Philips, Siemens, Oracle, Adobe, Xerox, GE, VMWare, and Vodafone. You can read an elaborate comparison of the two software applications here. The application offers a number of advantages over Zendesk most importantly with respect to the number of tickets that customers can raise, file attachment sizes, the minimum and the maximum number of agents you can assign, and API requests – all this while remaining a much cheaper alternative to Zendesk. Jitbit is a help desk software and ticketing system that offers both self-hosted ‘on-premise’ and cloud-hosted SaaS versions of the software. Help Scout also offers discounts for nonprofits and startups in their first year. Price: Plans start at $20/user/month (billed annually). Integrates with HubSpot, Salesforce, Jira, and moreīest For: Companies that want to offer a customer support experience where each customer feels like a human, not just another ticket through authentic and organic communication.Help Scout also offers self-service portals, including knowledge bases to help customers find the answers to their questions without contacting support. Help Scout makes it easy for companies to track their customer engagements from open to close of each ticket. Trusted by more than 10,000 businesses like Reddit, Litmus, and AngelList, Help Scout is on a mission to empower businesses with tools that “serve people in the most human, helpful way.” And they do this by offering a customer service platform built with the customer-centric business in mind. Help Scout shows up on many customer service software lists as one of the best Zendesk alternatives due to its robust features and ease of use. Price: Freshdesk offers Helpdesk plans starting at $15/agent/month (billed annually) and Omnichannel plans starting at $79/agent/month (billed annually). Customized workflows, customer portals, and agent rolesīest For: Small businesses that need a robust customer experience platform that is easy for their support team to use and companies that need multi-channel customer support.Self-service experience with a knowledge base.This software also includes collision detection, which helps make sure that multiple agents aren’t working on the same issue or inquiry. They do this by allowing companies to set up automation to automatically deliver help desk tickets to the right support agents. Freshdesk is one of the most popular alternatives to Zendesk, trusted by over 40,000 customers including Panasonic, HP, and American Express, this customer service software offers many of the same features as Zendesk with more flexible and affordable plan options.įreshdesk’s goal is to help businesses of all sizes scale their customer experience effortlessly, without the cost or complexity of legacy software.
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